Only the MiSDU can deposit funds to the card. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Bank of America ( previous carrier ) was more helpful! All cardholders can go to www.GoProgram.comto view their statements online. So, maybe I can go to the bank, but why go there if the card is declined? I look forward to hearing back from someone asap. Was on hold 50 minutes. You will also have to type in the three-digit CVV number that is printed on the back of your Way2GoMichigan card. Information on resources in your community and volunteer recruitment and training, and services provided at local DHS offices. Your real card info stays hidden. Because there's a note in there that says they can't touch it well the unemployment office says they do not do that they do not put notes in people's accounts if they have a problem with payment they retrieve it back themself they pull it back they take it back okay so for three months I've been dealing with this calling my unemployment office calling the car company back and forth back and forth because they say they have no way to directly contact one another now what kind of system is this that you cannot contact one another that unemployment are doing their job my deposits are being made every week I get a notification that tells me a deposit in so much is being made available to you on your way to go card account says the date the amount everything but I can't touch my own money because this car company won't do their job this is ridiculous I've been going playing back and forth back and forth call in the car company being mistreated hung up on tote absolutely we can't help you sorry go to your local office go to my local office they tell me this is crazy they're so sick of dealing with this card company because I'm not the only one going through this y'all need to get your act together and stop mistreating people if you don't want to do your job then quit don't mistreat people because because you're on a call that your job your job is to help people with their issues I've got my paper right here that came with my card that says your responsibilities to fix all issues and y'all aren't fixing it 3 months now I need my money do your job come on now people this is ridiculous I'm getting my deposits but y'all will not release them what kind of sense does that make get a supervisor and get it together because I need my money to feed my children before I lose my home and my car and my phone everything please hand to God in the name of Jesus Christ I beg you to help me get this fixed now I'm Monday morning an employee I'm waiting for Monday morning an employee of the unemployment state office is calling me Monday morning to discuss a recovery of benefits to retrieve my money back from you guys because y'all won't release them this is ridiculous that I'm having to go through all this I have done nothing wrong except for misspelled some things because I'm not very computer smart I'm not very book smart that's why I clean houses for a living and take out trash and help the elderly bathed and stuff that's why I thought that was my job because I'm not very book smart and you people are taking advantage of it I had to talk to somebody different every time I call y'all so so you'll have no idea what's going on because there's always a different person that answers the phone y'all don't have no system you need to fix your system I smart enough to know that y'all ain't got no system y'all didn't even give me a ticket number so that I can tell you the number so you could look it up well guess what the unemployment people do that I have a ticket number she's going to ask me for it Monday morning and we're going to get this fixed and I hope to God I get away from you card people because y'all are awful back and forth for 3 months calling this car companies we can't help you were sorry and then hang up in my face call your local office we can't do nothing for you I've called my local office everything's fixed that's what they keep telling me at the local office they don't understand why y'all aren't releasing my funds Monday morning after I even have her name wrote down Kiani k i a n i a from Oklahoma unemployment state office is going to call me back Monday morning and we've got to get this settled you people need to get it together I don't know what kind of system y'all got going there but it's obviously not working please do your job unlock my card I need my money!!!!!!!!!!!!! If my issue was resolved, I would never want to call in again! For security reasons, it is important that cardholders pick a PIN that only they would know and that they not share their PIN or card with anyone. I try to reset everything and it claims to have sent me an email that's on file. st 5000.00 that was disputed the 16th of July. Want to send a letter to Way2Go? Money was extracted from my ex-husbands account but never entered mine. You can talk to an actual person about your card! Im waiting on hold currently so hopefully soon. We have helped over 300,000 people with their problems. wowthis company should be closed down. Please contact me asap to resolve this situation. What does a person do after receiving the card? No one can contact anyone! ET. You can find their FAQ answers on the Way2Go FAQ pdf, though the questions and answers are basic to use of the card and not complex issues that may arise. Im not able to log in as I Don t know my userid an when i put info in to get it emailed I never recieve email im not sure whats going on as I Don t remember setting up this card in 1st place please help thank you. John Dugan For privacy reasons, Comerica Bank does not share card account numbers or transaction details with the MiSDU. Want to show up and shout angrily about your card problems or the 50+ phone numbers to choose from? Cardholders must contact the MiSDU customer service department for information on closing their Way2Go Card. After 10 total hours of this I was finally able to file my complaint. Debit Card Fee . DOES ANYONE KNOW HOW TO CONTACT A LIVE PERSON IM GOING TO BE CALLING THE UNEMPLOYMENT CENTER DIRECTLY, SMH I'VE NEVER HAD THIS PROBLEM WITH BANK OF AMERICA. In fact, some states have multiple phone numbers for Way2Go support, depending on which program you are calling about. Michigan 's EBT customer service number is 1-888-678-8914. It is all on your website and automated. Information about injury and violence prevention programs in Michigan. However, cardholders must use a PIN for cash withdrawals at ATMs (fees may apply for ATM transactions; see Question 9). The Nevada Unemployment tells me I need to contact Way2Go! If you have a long address, be sure to put your apartment or unit number on the second address line. You will receive a new Way2Go Card . this is not kewl and not right This was declined. DoNotPay is here to help. I do not have phone time. Forgot or want to change your PIN. Thanks. Viewing statements for the last 12 months. Cardholders can check their balance online atwww.GoProgram.comor by using the Way2Go Card Mobile App, or they may call Way2Go Cardholder Services 24 hours a day, seven days a week, every day of the year, at 1-844-649-9843. What should I do? Information on American Indian Services, Employment and Training. This is impossible, of course, but the Way2Go offices are certainly unlisted. NOW I CANT EVEN GET A HUMAN. Viewing the current months transactions; and. How do cardholders check their available balance? Is a PIN (Personal Identification Number) needed to use the card? We'll ping you when a live customer service agent finally answers so you can take over to explain your problem from there. How can I have a new card? The best bet is to implement a weekly automatic transfer to your bank account and bypass the use of this garbage card all together. It make take longer to make your money available it at least you wont have to deal with locked cards, a disabled account or having to use this ridiculous automated service again. Im contacting my congressman over this. SHUT THIS CARD CO. DOWN! I have an account number and routeing number but can't seem to be able to accomplish this simple task. If you still haven't received a card you should call there number and ask them about the status of your card .. they'll let you know whether it's on its way or what the delay is the number is 844-542-1115 Way2Go. Only 8 minutes was I actually talking to someone. HELP!!! [deleted] 1 yr. ago. What we are all enduring with this card company is absolutely ridiculous and scandalous. Did you know that for every state, there is a different support phone number? The MiSDU electronically deposits child support payments to this card when they are due and received from the person who owes the child support. . Not sure how to report this, but something is not right here. Not sure what to do I need help with money transfer please call me at 540 676 9166 thank uou, Yes my card got locked for trying to activate it saying the information and the cvcc numbers dont match when I'm sitting and looking right at them and I cant even talk to anyone about it I need my money I'm moving and now no money to move with, this is all b,s. I have tried for over a month to dispute two different transactions. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. No credit check or bank account is required. Access account info by ssn and birthdate. The card declined and isn't able to be processed in an ATM! i have tried to use my card on venmo and it wont let me. I have funds in my account and cant use my card anywhere but I used my car yesterday just fine. Visit www.goprogram.com to start your enrollment form and view all your Way2Go Card transactions. It won't let me use in stores or withdrawal money from the bank. im having the worst time of trying to locate how to transfer money from the WAY TO GO CARD to my CHECKING ACCOUNT i have done this in the past on my old card but my new card seems more difficult because i cant find what i need much less a phone number for a live agent and this is getting frusterating by the second. Information on communicable & chronic diseases. If you find yourself on hold, call back through DoNotPay, and we'll let you know when it's your turn with a live agent. My card keeps declining and there is money in my account. Type in Skip Waiting on Hold and select the product. I'm very upset I am trying to send my daughter money in Alabama I've tried to do it through western union but they are telling me its been denied I need to speak to a real person not no machine. Why does the government contact these idiots??? God Help Us ALL!! I can not get a hold of nevada unemployment so I have no clue where my money is or how to get it. It want let me purchase nothing it keep saying card declined, I never have received card. Go Program Way2Go Card Conduent, Inc Monitor your available balance, transaction activity and more. When it was eppi I never had a problem this way 2 go are crooks then you wait on hold for hours just for them to hang up on you and then when you call back they charge you another 50 cent off your card . One of the other times I called was because my card got locked due to suspected fraud. Something not right, over 4500 fraudulently taken from my account. Call the customer service number on the back of your card. I need an agent to contact me back asap regarding my account. We have to fight this shyt. I have Bills due don't have the time to wait 7-10 business days for a replacement card because of their issues. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Just tried to transfer to my chase account now I have no access to anything. EVERY WEEK MY CARD GETS DECLINED AND LOCKED. Information on treatment and services for juvenile offenders, success stories, and more. A federal program which helps persons admitted into the U.S. as refugees to become self-sufficient after their arrival. I can't get in touch with anyone when calling. Child Welfare Medical and Behavioral Health Resources. Information about audits conducted by the Office of Audit. Earn up to $500. For questions regarding support payments, such as the most recent support amounts deposited, the cardholder can go to MiChildSupport, which allows access to child support case information online. Information on the grant awarded for the State Innovation Model Proposal, Offers resources for agencies who operate the Weatherization Assistance Program in the state of Michigan. This payment card can be used anywhere a typical credit or debit card can. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Information on the Food Assistance Program, eligibility requirements, and other food resources. My card is locked this is so frustrating I've tried to contact customer Service to actually speak to someone it doesn't give me the option to do so, the only option I have is to get a replacement card. Additional Way2Go Mastercard Information The Michigan Department of Health and Human Services' (MDHHS) Division of Environmental Health (DEH) uses the best available science to reduce, eliminate, or prevent harm from environmental, chemical, and physical hazards. Does the person receiving the support payment get a new card every time a payment is made? I also asked how to set up Direct Deposit because there is a link on the log-in page. 1-884-663-2638! When getting cash, does the cardholder have to go to a Comerica Bank ATM or Comerica Bank branch? Way2Go Card Customer Service at 1-855-462-5888, or perform a balance inquiry at an ATM (fees The Way2Go Pass is valid for the calendar year until Dec. way2go has same offer in term of call minutes, data access but different for having . Someone charged $900 to google play on my card. The Way2Go program offers surcharge-free access at Allpoint ATMs. I locked my card. I was on the phone for 3 HOURS AND 53 MINUTES. I register my account and I cannot log in on the way2go app or GOProgram.com. If you have questions or need additional information please contact: Monica Rubio, Banking & Treasury Services Specialist II at 405-521-6070 or Kiranmaye Nallayahgari, Banking and Treasury Services Director at 405-522-6860 or call 877-543-2660 and follow the instructions to speak to a Michigan State Disbursement Unit (MiSDU . It asks for card number and pin which I have no idea about. The woman closed my account immediately, sent me fraud papers to send back to her. Bottom line is..they are the Frauds! But hopefully this will help somebody out here. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Why? How can I track my spending? Funny thing is Unemployment says there is no 2nd claim? Same as some of yall! What is Way2Go's Customer Service Number? Been locked out of account when I call they say they dont know why!? The transaction say withdrawals from a bank in the UK. Who can I call to fix the issue??? If you cannot afford child care, payment assistance is available. Time to join forces. This is by far the most awful customer service I have ever dealt with. I had better not see charges for every time that I was hung up on no information was disclosed to me. Does anyone know about this card service? This is the worse card service ever. Any new payments will automatically go to the new card. Recipients can call 1-877-543-2660 to speak with a MiSDU customer service representative with questions about completing the forms. This card is crap and their customer service is crap. If the card is ever lost or stolen, a new one can be requested from the Way2Go Cardholder Services Help Desk by calling the toll-free number on the back of the card. MDHHS News, Press Releases, Media toolkit, and Media Inquiries. I received a letter saying they cannot confirm any fraud was made. After confirming I could log in ( never said I couldnt log in ) , says my issue is another department and transferred me. UI Debit MasterCard Customer Service handles all . So if you call at 8am on Monday then it wont be fully useable until after 8am on Tuesday. I contacted google to see if they can figure out who made the charges. So I dont know if this helps but this is what I did and I am currently waiting for 6:30am tomorrow morning. Michigan's Women, Infants & Children program, providing supplemental nutrition, breastfeeding information, and other resources for healthy mothers & babies. I have no problems with the card itself. Customer support representatives are eager to assist: Examine your balance. Transferring money from the card to a U.S. checking/savings account owned by the cardholder. Regards< I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. Today, a different postal code is on my account. Please, others like myself, write FDIC, Federal Trade Commission in DC, and others! How do I order a new Way2Go card? We know you don't have time to wait on hold and that Way2Go is hard to get in touch with to start with. Hello, I am having trouble transferring money out of my account into my bill pay account. Information about where and how the card can be used. The card will include the total amount which was approved. Automated does not mean we never want to speak to a human. Then find the number listed in the third paragraph (otherwise, all page text is the same) to find your Way2Go support number. Can I overdraft my Way2Go card? I have called morning, noon and night and still nothing. 2088997768, My card keep declining and I have money on it n store and online. Cardholders may also use the Way2Go Card mobile app or log into www.GoProgram.com to activate the card. I sent back the forms that were sent to me specifically putting both transactions on their that I had no knowledge of either one and when I call it just tells me my card has been sent and goodbye and hangs up. We'll help you find where and when to submityour small claims court documents. The website gives no option to unlock myself like other companies. When payments are received from the parent paying support, the MiSDU electronically deposits funds to the Way2Go Card. They never transfer me to the correct department, and I have tried several times to get this resolved, and they don't seem to give two shits about their customers. I updated my address with Way2GO months 3-4 months ago. . Way2Go is doing go much. This whole system is TRASH! We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Yes and no. Cardholders can also get cash back on purchases made at merchants throughout the United States such as grocery and discount stores. Contact the customer service toll-free number at (844) 542-1115, to ask questions and obtain your balance. Wait for the chargeback dispute to be reviewed by Way2Go. Although the MiSDU can deposit funds onto the card immediately, the card cannot be used until the . Nov 10 2021. I am trying to let Shandrinaye Williams in Alabama know that her card has been found and is safe. Yes. This is absolutely wrong and unconstitutional in every form. I want to know the routing number and account number to my cardSo I can pay my bills and I have had this card for 3 years and don't know the routing number or account number. People working there must be scamming. Your payment will be electronically deposited using the same safe and dependable method as direct deposit. please help!!! I can't activate the card my account is locked. Call 1-877-543-2660 to speak with an MiSDU customer service representative if you have questions about completing the form. Although the MiSDU can deposit funds onto the card immediately, the card cannot be used until the recipient activates their card by selecting their PIN. i have just been approved for the reopening of my unemployment benefits. They do not appear to have a central office or even offices in every state where they operate. Wait for your Way2Go card to be refunded. INSIST SOMEONE GOES TO JAIL OVER PUTTING THIS PGM OUT TO SERVE CITIZENS BUT RIPPING THEM OFF. Information about the health care programs available through Medicaid and how to qualify. No. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. However, because sometimes there's more than one program/number per state, check your details on the Way2Go contact page. when after 5 different #'s I finally got ahold of a live person they transferred me to a number that was not in service. I cant believe the state of Nevada would switch to this system after a long history of this company having problems. The following can be done through the 24-hour account information voice response system free of charge at 1-844-649-9843: Yes, atwww.GoProgram.comor using the Way2Go Mobile App. Information about the Michigan law that requires certain information be made available to a woman who is seeking an abortion at least 24 hours prior to the abortion procedure. DoNotPay will give you a great script to cover your pointsbefore the judge. Any help with this matter would be extremely appreciated. Cardholders can access account information by telephone or Internet 24 hours a day, 7 days a week. Way2go Card Login Michigan Child Support Office of Child Support: Policy listed by Section. THIS COMPANY IS A JOKE!!!!! I call the company, turns out almost $800 in unauthorized charges. Feels like Nevada Unemployment office was duped into a scam. Everything thats already written here has happened to me as well. Information on Safe Sleep for your baby, how to protect your baby's life. If the demand letter isn't answered, we'll help you fill out the court formsand provide copies to submit. Included with the check is a direct deposit request form that must be completed and returned if they want direct deposit to their personal bank account. Cardholders may also use the Way2Go Card mobile app or log into www.GoProgram.com to activate the card. Open your web browser and sign up for DoNotPay. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Cardholders can perform the following functions online: No. I have to do the same transaction several times. So my account is closed for fraud lol. For security reasons, cardholders must never share their PIN or allow anyone else to use their card. Call me asap 5404672693, By Yousorryass mutherfuckers Absolutely awful !!!! Information on the Family Independence Program, State Disability Assistance, SSI, Refugee, and other cash assistance. I had been in the mental health hospital for 24 days and while there my card had been used for almo Information & resources for Community and Faith-Based partners. At the time it seemed very easy? Our migrant program works with a number of organizations to provide services for Michigans migrant and seasonal farmworkers. Contact Way2go to explain the situation transaction being disputed. When they posted the refund back to my account it was about half of what the smaller amount was then I had to pay 5 dollars to have a new card sent. STOP LOCKING IT UP WTF. Unfortunately, Way2Go is not listed on any map. Can the card be used by someone other than the person whose name is on it? So if anyone reading this has an answer or can provide help I'm sure it's safe to say you must be not of this world or at least America. Although cardholders will not automatically receive a paper statement in the mail, all cardholders can request a paper statement whenever they want one. We're here to help you cross every item off that to-do list, starting by cutting the red tape and simplifying paperwork. Keep it Safe. I am unsure why that is not an option. 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