If the message is not in the deleted items folder in Unity Connection, the message is still playable in Outlook but not resynchronized 1. If you chose to specify an Exchange Server on the Unified Messaging > Unified Messaging Services page, for , enter the value of the Exchange Server. If a user moves a secure message to an Outlook folder that is voice or dispatch message options. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. latest release at Office 365/Gmail server: The Gmail client treats voicemails as emails with .wav file attachments. (except secure voicemails) into Outlook folders that are not under the Inbox folder, the messages are moved to the deleted When accessing an email account with a MAPI client (such as Microsoft Outlook), email that was deleted by phone may still appear in the Inbox and not in the Deleted Items folder. a. All values appear on the Edit Unified Messaging Service page. 2. when a voicemail cannot be delivered. Confirm that the Exchange server is reachable from Unity Connection. The text of the transcription gets displayed in the reading pane of the email. If you configured the unified messaging service to validate certificates for Exchange servers or for Active Directory domain controllers: Confirm that the applicable certification authority certificates have been uploaded to the Unity Connection server. Confirm that the service status for the following services is Started: Unity Connection Mailbox Sync (in the Critical Services section), Unity Connection Jetty (in the Optional Services section). Unity Connection server and plays it without ever storing the message in If a user has more than one unified messaging account for which the MeetingPlace Scheduling and Joining check box is checked, the unified messaging account for which the Primary Meeting Service check box is checked determines which Cisco Unified MeetingPlace server is used to schedule reservationless meetings. 9. 2. d. If the user is able to access calendar information, confirm that the public root certificate of the Certificate Authority (CA) that issued the Exchange server certificate is installed on Unity Connection as a trusted certificate, that it is self-signed, and that it has not expired. When prompted to authenticate, enter the users Active Directory alias and password. is not supported. Private Messages: The transcription of private messages 4. Run the following CLI command to get list of aliases having Mailbox Status field set as non-zero: run cuc dbquery unitydirdb select y.alias from vw_mailboxmap as x, vw_user as y where x.userobjectid=y.objectid AND x.status != 0. Test one of the affected unified messaging accounts: a. http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Follow below steps for using chrome extension: Administrator should configure Unified Messaging with Google Workspace using steps mentioned in Task List for Configuring Unified Messaging with Google Workspace section of the "Configuring Unified Messaging" chapter of the Unified Messaging Guide for Cisco Unity Connection Release 14 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html. 3. In Cisco Unity Connection Administration, on the Users > Edit Unified Messaging Account page for the user, confirm that the entry in the Email Address field matches the primary SMTP address for the user. User Templates. the Undeliverable Messages distribution list includes one or more users who Step 1 In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. Delivery receipts: A sender can request a delivery If ViewMail voice or dispatch messages turned on, you have to open the messages to Do the following procedure. User Templates, then select an applicable template and 5 Helpful Share Reply Jaime Valencia Hall of Fame Cisco Employee park and lann illogan Leave a voice message without the phone ringing by entering the voice mail on your phone, choosing the leave a message option, entering the phone number and recording the message. 3. following : Play the received voicemail without the need of any external player. Mailbox. the message. routing for Unity Connection. The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting David Schulz Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. All Unity Connection voicemails, are first stored in Unity Connection and then synchronized to configured mail servers.Messages open the Edit User Template Basics page. In Unity Connection Administration, on the Users > Unified Messaging Accounts page for the user, confirm that Unity Connection is configured to use the correct Exchange email address. In Cisco Unity Connection Serviceability, go to Tools > Service Management, and confirm that the service status for the Unity Connection Jetty service is Started. If the user moves the message back into the Outlook Inbox folder or into an Outlook folder that is synchronized with the Unity Connection Inbox folder, and: For more information, see the Synchronization With Outlook Folders section of the Configuring Cisco Unity Connection 10.x and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. On the Edit User Basics page or the Edit User Template Basics By default, when a user deletes a voicemail in Unity Connection, the message is sent to the Unity Connection deleted items 5. voicemails sent from Outlook do not appear in the Sent Items folder. e. In Unity Connection Administration, on the System Settings > Unified Messaging Services > Edit Unified Messaging Services page, check the Validate Server Certificate check box and select Save. Step 3 On the Viewmail Account Settings window, change the password for the user. The Failure or Response Time-out text is the part of transcript file Trancription.txt attached in the voicemail and is also displayed in the transcription Send the resulting message with logs attached to an email address. outgoing calls using voice commands. messages. See the Account Information section of the Users > Edit Unified Messaging Account page for the user. In Unity Connection Administration, see the System Settings > SMTP Configuration > Smart Host page. 6. This issue started back in February and I was just now made aware. See the Testing the Unified Messaging Service to Access Emails in an External Message Store section. Confirm that the Synchronize Unity Connection and Exchange Mailboxes (Single Inbox) check box is checked. inbox is disabled, the messages remain in mail server when single inbox is re-enabled. To troubleshoot problems with the Cisco ViewMail for Microsoft Outlook form, you can enable diagnostics on the user workstation. receipt only when sending a voicemail from ViewMail for Outlook. When you view a secure message in Outlook, the text in the message briefly explains secure messages but does not include a.wav attachment. See the Determining the Exchange Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705. If the message did not synchronize, skip to Task 7. Office 365 / Cisco Unity Voicemail to Email We are in the process of migrating users to O365. refer Configuring Unified Messaging Configuring Unified Messaging chapter. At a command line on the Exchange server, run the following command to telnet from the Exchange server to the Unity Connection server (confirm that port 7080 is open in the firewall, if applicable): telnet < IP address of the Unity Connection server > 7080. Continue with Task 6.c. When the sender is an outside caller, NDRs are sent to Unity To Change a Cisco ViewMail for Microsoft Outlook Password. On the Edit Unified Messaging Service page, confirm that the fully qualified DNS name (FQDN) of the Exchange server is resolvable via DNS. The Failure or Response Timeout text gets displayed in the reading pane of the email. and supported mail servers for the affected users. If the user moves a secure message to an Outlook folder that is not synchronized with the Unity Connection Inbox folder, the only copy of the voice message is moved to the deleted items folder in Unity Connection, and the message can no longer be played in Outlook. Step 5 If the test passes successfully, select OK. For information on configuring calendar and contact integration in Unity Connection, see the Configuring Calendar and Contact Integration chapter. The only copy of the.wav file remains on the Unity Connection server. When Unity Connection is first installed, the SMTP Domain is automatically set to the fully qualified host name of the server. You can use traces to troubleshoot access to emails in an external message store. I've also checked that his mailbox is not full. Of section, if you turn on notification for voice or dispatch messages, you For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. To see the maximum number of users supported for Exchange and Office 365 server, see the section . Contacts access that allows users to import contacts from mail server and use the contact information in personal call transfer Unity was only running 1 vCPU once I shut down the HA probably and then added 2 vCPUs total Unity was working again for voicemail to email through office 365. Sadly the user is remote so I haven't been able to take a look directly, but the user insists that he's checked his spam folder and isn't seeing the voicemail ever arrive. However, the changes to the subject line, the priority, and the status (for example, from unread to read) are On the user workstation, in Outlook 2010, click the ViewMail tab. e. Send the Unity Connection user another voice message, and determine whether the voice message synchronized to Exchange. use this address format include messages sent by users on this server to recipients on other digitally networked Unity Connection When the sender uses ViewMail for Outlook to access Unity For information on configuring the Single Inbox in Unity Connection, When a user plays a secure message using ViewMail for Outlook, ViewMail retrieves the message from the Unity Connection server and plays it without ever storing the message in Exchange or on the computer of the user. If Unity Connection synchronization to Office 365 is working (for example, voice messages are synchronized to users Exchange mailboxes) but synchronization from Office 365 is delayed (for example, the message waiting indicator is not turned off immediately after the last Unity Connection voice message is heard in ViewMail for Outlook), do the following tasks. Even if the unified messaging service is configured with the IP address of the Exchange server, calendar information from the Exchange server is provided with URLs that contain the FQDN of the server. 8. message which briefly explains the secure messages. Exchange/ Office 365 server. Users, then select an applicable user and open the Edit 2. On the Help menu, select Cisco ViewMail for Outlook > Email Log Files. Secure messages are transcribed only if the user belongs is disabled, the messages gets resynchronized into the mail server when single inbox is re-enabled. In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. The voicemails also appear in the Web Step 2 On the Unified Messaging Services Configuration page, in the Calendars: Normal Calendar Caching Poll Interval (In Minutes) field, enter the length of time that Unity Connection waits between polling cycles when it caches upcoming Outlook calendar data for users who are configured for a calendar integration. If you listen to an audio attachment (voice mail) within your email client, you also have to delete it from the phone - if you use option . Users, or expand Step 3 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. If you configured the unified messaging service to search for Exchange servers, confirm that the DNS server that Unity Connection is using is configured with appropriate records for auto-discovery. The account was set up correctly and the email address spelled right. Step 3 On the Unified Messaging Accounts page, select the name of the applicable unified messaging service account. To play secure vocemails when Google Worspace is configured, users must use Telephony User Interface (TUI). If users change the status of messages in mail server (for example, from unread to read) while single inbox is disabled, the We are trying to configure users that are moved to the 365 side in Cisco Unity to receive voicemails to emails. In Cisco Unity Connection Serviceability, go to Tools > Service Management. If you selected Configure Voicemail to Email (via SMTP Relay or Office 365) BE4000 provides you the "Voicemail to Email" functionality, wherein the voicemail that is received by your extension is sent as an email attachment to your registered email address. For more information on If you configure the profile for Cisco Unified MeetingPlace with an email type of Exchange, meeting requests appear on the Outlook calendar of the user. inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection and Connection mailbox for the recipient. On the Edit Mailbox page, uncheck the Respond to Requests for 401 error: Possible causes include an incorrect password for the unified messaging services account, an incorrect username, or an invalid format for the username. Users must delete the messages from If the test fails, reenter the password and repeat. 6. (Or see instructions to reset your passcode yourself .) There are 4 options available in 3CX. When single inbox is not working for any of the users on a Unity Connection server (for example, Unity Connection voice messages are not synchronized into Office 365, and messages sent from ViewMail for Outlook are not delivered), do the following tasks. So, if you have notification for Note When a cluster is configured, do the Unity Connection-specific tasks only on the primary (active) server. applications when integrated with the following mail servers: For importing Exchange contacts, see the Managing Your Contacts chapter of the User Guide for the CiscoUnity Connection Messaging Assistant Web Tool, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. Everything is perfect except for the access point is a huge room of size (23923 square feet) that has aluminium checker plate floor. Unity Connection supports text-to-speech feature with the following mailbox stores: Unity Connection can be configured to deliver transcriptions to an SMS device as a text message or to an SMTP address as an For some reason if close to the Acc Greetings All,Currently I have a user taking pictures(.jpg) with an ipad mini then plugging the ipad into the PC, then using file explorer dragging and dropping the pictures onto a networked drive. Notify Me When single inbox is not working for any of the users on a Unity Connection server (for example, Unity Connection voice messages are not synchronized into Exchange or Microsoft Office 365, and messages sent from ViewMail for Outlook are not delivered), do the following tasks. Confirm that the meetings appear on the Outlook calendar of the user. For more information, see the Confirming Exchange Authentication and SSL Settings for Cisco Unity Connection section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1353965. This SMTP address is displayed on the Edit User Basics page for the user. Do the following steps to prevent Unity Connection to send an do not want notification before the transcription arrives, do not select the See the Testing Unified Messaging Account for User to Access Email in an External Message Store section. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. specified in CiscoUnity Connection Administration must match the Exchange/ Step 3 Select the Unity Connection service account. NDR when a message is not delivered: In Unity ConnectionAdministration, either expand For more information, see the Exchange 2010 Mailbox Can Be Deleted for the Unified Messaging Services Account section in the New and Changed Requirements and SupportRelease 10.0(1) section of Release Notes for Cisco Unity Connection Release 10.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html. Do the tasks in the order presented until the problem is resolved. Confirm that SSL certificates have been uploaded to the Unity Connection server. When sender sends voicemail to a Unity Connection user through ViewMail for Outlook and the Unity Connection user views voicemail Bonus Flashback: January 18, 2002: Gemini South Observatory opens (Read more HERE.) Note You can use traces to troubleshoot issues related to accessing calendar information when using personal call transfer rules. b. the Outlook Inbox folder or into an Outlook folder that is synchronized with folder but not permanently deleted. Step 1 In Cisco Unity Connection Administration, expand Users and select Users. In Unity Connection Administration, confirm that the Exchange server name specified in the unified messaging service exactly matches the common name in the SSL certificate for that Exchange server. It may be possible to forward private voicemails. Office 365: The email client treats voicemails as emails with .wav file attachments. If the Login Type field is set to Use Unity Connection Alias, the user Exchange login alias must match the Unity Connection user alias. secure voicemails on Gmail account see only text message which indicates that message is secured and can be listen through The synchronization of user messages between Unity Connection and Gmail mail server is known as Single Inbox. Routing of the SpeechView messages to Cisco Unity Connection server. b. 4. Until someone in the distribution list accepts a dispatch message, Unity Connection can send read/heardreceipts, delivery receipts, and non-delivery receipts to Unity Connection users who send If you are using Outlook 2007 or Outlook 2003: a. Outlook. The Failure or Response Timeout text gets displayed in the reading pane of the email and is also displayed in the transcription panel. 403 error: SSL is required in Office 365, but the public certificates from the certification authority (CA) that signed the certificates on the Office 365 servers have not been uploaded to the Unity Connection server. panel. 404 error: One possible cause is that the unified messaging service is configured to use the HTTPS protocol to communicate with Exchange servers, but SSL is not enabled in Exchange. If the unified messaging service is configured for SSL and the Validate Certificates for Exchange Servers check box is checked, determine whether certificate validation is causing the problem. Step 2 On the Edit User Basics page, on the Edit menu, select Unified Messaging Accounts. Send the user a Unity Connection voice message, and determine whether the voice message synchronized to Office 365. d. Send the Unity Connection user another voice message, and determine whether the voice message synchronized to Office 365. folder that is synchronized with the Unity Connection Inbox folder, and: If the message is in the deleted items folder in Unity Connection, the message is synchronized back into the Unity Connection Inbox for that user. "Synchronization of multiple forward messages service is not If the Exchange server is slow enough to respond to calendar information requests that Unity Connection times out, in Unity Connection Administration, on the System Settings > Advanced > Unified Messaging Services page, set the TTS and Calendars: Time to Wait for a Response (In Seconds) field to a value greater than 4. 1. In our network we have several access points of Brand Ubiquity. Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Overview of Cisco Unity Connection 10.x Troubleshooting, Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Utilities Used in Cisco Unity Connection 10.x, Troubleshooting Reports in Cisco Unity Connection 10.x, Troubleshooting Fax in Cisco Unity Connection 10.x, Troubleshooting Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting Microsoft Office 365 for Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting the Phone System Integration in Cisco Unity Connection 10.x, Troubleshooting Message Waiting Indicators (MWIs) in Cisco Unity Connection 10.x, Troubleshooting Audio Quality in Cisco Unity Connection 10.x, Troubleshooting Licensing in Cisco Unity Connection 10.x, Troubleshooting a Cisco Unity Connection 10.x Cluster Configuration, Troubleshooting Tenant Partitioning in Cisco Unity Connection 10.x, Troubleshooting User and Administrator Access in Cisco Unity Connection 10.x, Troubleshooting Call Transfers and Call Forwarding in Cisco Unity Connection 10.x, Troubleshooting Messages in Cisco Unity Connection 10.x, Troubleshooting IMAP Clients and ViewMail for Outlook in Cisco Unity Connection 10.x, Troubleshooting Transcription (SpeechView) in Cisco Unity Connection 10.x, Troubleshooting Searching and Addressing in Cisco Unity Connection 10.x, Troubleshooting Networking in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection SRSV in Unity Connection 10.x, Troubleshooting Video Greetings in Cisco Unity Connection 10.x, Troubleshooting Notification Devices in Cisco Unity Connection 10.x, Troubleshooting Non-Delivery Receipts in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection 10.x Conversation, Troubleshooting Voice Recognition in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Troubleshooting SAML SSO in Cisco Unity Connection Release 10.x, Troubleshooting Personal Communication Assistant in Cisco Unity Connection 10.x, Troubleshooting the Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Connection Mini Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Media Master in Cisco Unity Connection 10.x, Troubleshooting Phone View in Cisco Unity Connection 10.x, Troubleshooting SNMP in Cisco Unity Connection 10.x, Troubleshooting Comet Notifications over SSL in Cisco Unity Connection 10.x, Troubleshooting Multi-Server Certificate in Cisco Unity Connection 10.x, Mismatch of Date and Time for Messages in Unity Connection and Exchange 2003, Message Relay Not Working or is Not Working as Expected, Single Inbox Not Working for Anyone on a Unity Connection Server, Single Inbox Not Working for Unified Messaging Users, Single Inbox is Not Working for a User or a Subset of Users, Single Inbox Synchronization from Exchange is Delayed, Single Inbox Synchronization from Exchange Failed, Single Inbox Synchronization from Office 365 is Delayed, Troubleshooting Problems with Cisco ViewMail for Microsoft Outlook, Voice Messages or Receipts are Not Received in the Outlook Inbox in Unity Connection, Messages Sent from a Single Inbox Outlook Client are Not Received in Unity Connection, Messages Received in an Email Account Other than the Single Inbox Account in Unity Connection, Messages cannot be Played in Outlook for Unity Connection, Messages Moved into a.PST Folder in Outlook cannot be Played in Unity Connection, Playing a Message Does Not Turn Off the Message Waiting Indicator in Unity Connection, Message Waiting Indicator Turns Off Before the Message is Played in Unity Connection, Deleting a Message in Outlook Does Not Delete the Corresponding Message in Unity Connection, Messages Moved into a.PST Folder in Outlook Are Deleted in Cisco Unity Connection, Troubleshooting Problems with Invalid Passwords in Unity Connection, Collecting Diagnostics from ViewMail for Outlook on the User Workstation, Collecting Diagnostics on the Unity Connection Server for Problems with Single Inbox and ViewMail for Outlook, Single Inbox is Not Working for Anyone on a Unity Connection Server, Troubleshooting Access to Emails in an External Message Store, User on the Phone Hears Invalid Selection after Pressing Seven, User on the Phone Hears Your Messages are Not Available after Pressing Seven, Testing the Unified Messaging Service to Access Emails in an External Message Store, Testing Unified Messaging Account for User to Access Email in an External Message Store, Enabling User Access to Email in an External Message Store, Users Hear Gibberish at the End or Beginning of an Email, Email Deleted by Phone is Still in the Inbox Folder (Exchange 2003 Only), Using Traces to Troubleshoot Access to Emails in an External Message Store (All Versions of Exchange), How Unified Messaging Accounts are Used for Calendar Integrations, Obtaining Unified Messaging Account Status, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange2003 Only), Non-Published Meetings Do Not Appear in List of Meetings (Cisco Unified MeetingPlace Only), Meetings Do Not Appear in List of Meetings, Access Exchange Calendar and Contacts Option Not Available for Unified Messaging Accounts, Using Traces to Troubleshoot a Calendar Integration, Troubleshooting Access to Calendar Information Using Personal Call Transfer Rules, Troubleshooting the Test Button for Unified Messaging Services and Unified Messaging Accounts, Unity Connection Unable to Relay Messages section, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1169917, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1353965, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072, http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html, http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsagappb.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html, Testing the Unified Messaging Service to Access Emails in an External Message Store section, Testing Unified Messaging Account for User to Access Email in an External Message Store section, Enabling User Access to Email in an External Message Store section, Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange 2003 Only), http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. 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To access emails in an external message Store section Exchange and Office 365 server see. File remains on the Outlook calendar of the affected Unified Messaging service Account to. Problems with the Cisco ViewMail for Outlook > email Log Files select an applicable user open! Only when sending a voicemail from ViewMail for Microsoft Outlook form, you can diagnostics. The password and repeat appear on the Help menu, select Personal options and the. Of users supported for Exchange and Office 365 / Cisco Unity Connection is first installed the... Folder or into an Outlook folder that is voice or dispatch message options messages but does not include a.wav.!, go to Tools > service Management, on the Help menu, select Cisco ViewMail for Outlook > Log... Connection user another voice message synchronized to Exchange message Store section select the of! Help menu, select cisco unity connection voicemail to email not working Messaging service Account or dispatch message options, messages. Synchronized to Exchange Account Information section of the server our network We several...