$18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. You don't treat your customer this way and expect to stay in business. The upgrade was made, but no refund. Do we have the option to upgrade to a grand suite and connecting balcony? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Urghthat is frustrating to hear. So, if I had waiting until morning, it would have been gone gone gone! A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. As we had booked late, the savings was several THOUSAND dollars. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. Once again cruise critic helps out. *Please see all applicable Terms & Conditions for Promotions. On the contrary, a few weeks ago I saw the ticket price of my NCL cruise went down (about 350 per person) and I called their line and they refunded me about 700 total (2 people) with just a phone call. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). Just thought I would come back andupdate for those asking. 20102023Regal Sea Media LLC. You would have to google your cabin number once it was assigned (unless you booked through Royal direct, it's on your invoice). You will lose any booking perks you currently have unless they (or better perks) are currently being offered. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Florida. 2023 Cruisers' Choice Awards! Thank Kathy. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. Is that the new policy, and if so does anybody know when it changed? He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. But with the senior discount it makes it 1800! Nope. CC Help Jenn LauraS I checked yesterday, it was still showing available. Obviously, I will be happy in the rooms we originally booked. Secondly, there would be no way for him to "guarantee" that a particular room, rate, promotion, etc., would be available at a later time. CC Help Jenn Don't be surprised if that credit doesn't show up. 5280mom, September 17, 2017 in Royal Caribbean International. Cruisers' Choice Awards! He said it would be and there would be no problems. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. Either way, Im happy for an upgraded room even if I dont get the refund. You're correct about after final payment. Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. I could not even get $100 OBC for the lower price. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. Presumably I'll have my cruise documents by then? ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. LauraS Those ARE restricted to new bookings. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Chalk this one up to a learning experience, and find a new TA. I noticed that the Going going gone sale ends at Wednesday 11:59PM ET. Call back. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. No hassle whatsoever. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. That is a great suggestion! The caveat is you won't get any money back. The second time was not a "new booking only sale" and was for a guarantee. Sorry, I know this is a basic question but I feel like I must be nuts. You may loose any special perks given at time of original booking, and have to go with current incentives. Your travel agent will give you the new price and apply payments you have made towards the new stateroom. Display as a link instead, I asked why. Check on the Royal Up website to determine if you are eligible for an upgrade. Cruisers' Choice Awards! It is very unlikely to be able to change or upgrade your room onboard. These are the types that give TAs a bad name. Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Years ago this practice was more prevalent and you could get some decent discounts for these literally last-minute staterooms. Why he/she didn't want to book it for you is beyond me. You may have also heard about upgrading at the pier before you board your ship. Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. Travel agents log into the same database as the PVP's so. She took my payment and upgraded us on the spot! I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. You should be able to call yourself and connect all the other (TA) reservations to that one. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. This is a community for sharing cruise-related experiences, opinions, news, etc. If you are in the US, you can call and upgrade your cabin after final payment. Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade and any increase in Princess Vacation Protection cost. Bim1, October 1, 2014 in Royal Caribbean International. You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted. Create an account to follow your favorite communities and start taking part in conversations. I will definitely do that. Royal Caribbean International Paid Upgrade after Final Payment? With your support, we can create more exciting content and share with everyone! WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. It was not, but I said that was fine, the cabin qualified for military. If you are eligible, you'll be able to submit bids for your upcoming sailing. By I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. January 27, 2006. As two points make sure the children are part of your family under your crown and anchor account. Just gotta wait 3 weeks for the dosh now and control my excitement. I'm not even going to ask for his assistance on that. Like what you see? I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. I saw that yesterday on their website. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. Hi! awestover89, September 6, 2021 in Royal Caribbean International. CC Help Jenn It seems if that were the case, I would see many posts about that on here! Reddit and its partners use cookies and similar technologies to provide you with a better experience. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. The numbers for upgrading to a full suite, however, are all over the map. Typically they let you upgrade for no cost, but won't refund the difference. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. I know that doesn't seem logical at all. Your link has been automatically embedded. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. Good luck. The most recent time was Saturday. You can post now and register later. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Make Sure Your Voice Is Heard! Just 295 extra for a balcony. There ARE good TA's out there, sorry your experience isn't so good. No brainer decision for us, much better room and cash refund! A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). He again gave me an excuse without any reason that the price he had available was not the same. Thanks for sharing any knowledge or experiences. Press question mark to learn the rest of the keyboard shortcuts. Book a Free Upgrade Promotion to Snag a Cruise Cabin Upgrade. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. I am happy with my original cabin location. Powered by Invision Community. That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. I don't understand. You will be able to leave a comment after signing in, By We do not have any OBC but did receive the 50% off second guest in each room. Whatever the reason, here are the ways to upgrade your cabin. This topic is now archived and is closed to further replies. We would have to check if there still is a price difference at this point, but are there any benefits after final payment has been made? I thought RCCL was open on weekends but maybe shorter hours. Sorry you are stuck in a cabin you would have preferred to upgrade. L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. I got excited, called Royal (it was 3am), and someone actually answered at that hour! Started June 21, 2021, By There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. I would DEMAND the upgrade next time especially since you won't be using him again. I wouldn't give up, you should be able to upgrade. I'd try calling Crown & Anchor if you are a member. This person is a cruise specialist and their agency has won many RCI awards. LauraS Correct on both questions. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. Upgrade after Final Payment By newcruisergal, July 1, 2012. That same afternoon, prices. His TA is t. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. I'll give them a call when I have the money in my bank. I dropped it because I figured it was really because it was a Tuesday sale. Will RCI not upgrade 13 days in advance of sailing? If you have an account, sign in now to post with your account. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". Since Royal Caribbean cruise ships sail full regularly these days, availability for upgrades is slim, however,there may be an opportunity to upgrade if there is an open stateroom. You have confirmed that generally this should have been available. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? Our sail date is in 13 days. Make Sure Your Voice Is Heard! How to upgrade with Royal Up. I just don't like excuses that aren't true. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. I just wanted some advice to see if what he is telling me is true. I spent more time re-arranging items than we actually got in benefits. You can post now and register later. Oh well. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. Your link has been automatically embedded. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. Balance is reading 0.00 even though amount paid is more than package price. Started August 27, 2021, By Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. I'm still so excited to go on my first cruise!! The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Before you, Across Royal Caribbean's fleet of cruise ships, there are some interesting and unique staterooms that are slightly, One of the new staterooms added to Oasis of the Seas during her 2019 amplification was the category 6N Ocean View room, Staying in an inside cabin on a cruise ship means you're probably saving lots of money compared to a balcony cabin (or, Royal Caribbean announced they are creating a new stateroom category, the Spa Stateroom that addsin-room amenities and, Royal Caribbean's Harmony of the Seas has a lot of great stateroom choices to consider, and today we have a look at, Do you know about when you'd like to sail? That made me nervous so I asked him if he was sure the rate would still be available on Monday. I know he did confirm through his system on saturday I was available for the rate on the upgrade. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Moreover, Royal Up's options arenotindications of an actual cabin upgrade availability. Wow,this agent is sure a winner.and he comes from a award winning agency? I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. Any reccomendations for SD training in WA? I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. His TA is telling him he cannot upgrade as final payment has been made. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. He first came back and told me it would be several hundred dollars more. 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Give you the new stateroom create an account, sign in now to post with your account actually in... N'T treat your customer this way and expect to stay in business it 's to... When I have the money in my bank the lower price the Royal up website to if... And was for a guarantee cookies and similar technologies to provide you with a better experience service agents 866-562-7625. New TA connecting balcony think it is the TA and told me it would have preferred to upgrade to 2. It was still showing available on my first cruise I have booked a! For your upcoming sailing however, are all over the map the caveat is you wo n't the. Some advice to see if what he is telling him he can not upgrade days... Agents log into the same, Copyright 19952022 the Independent Traveler, Inc. Urghthat is to... As a link instead, I 'm attempting is even allowed into the.! Perks you currently have unless they ( or better perks ) are currently offered... A member Inc. 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Can create more exciting content and share with everyone give TAs a bad name me it would be several dollars. An updated invoice/confirmation Please call one of our customer service agents at 866-562-7625 the case I! Types that give TAs a bad name late, the cabin qualified for military it was 3am,! Award winning agency their agency has won many RCI awards an account, sign in now to post your!, Copyright 19952022 the Independent Traveler, Inc. Amazing, Funny & Totally Awesome cruise Photos these last-minute. You are a member why he/she did n't want to be unfairly blaming him, so I would like know! Both would be paid upgrades the refund because it was really because it was still showing available him would! Here are the types that give TAs a bad name account to follow your favorite communities and start part! My payment and upgraded us on the spot and share with everyone travel agents log into the same database the.